Welcome to Promis
As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.
We (Promis Network Pty Ltd) run a bill management platform called Promis.co and would love for you to use it. Promis connects you to e-invoicing in Australia and New Zealand. Your invoices will be sent electronically to your clients that can receive them. You will also receive invoices from your suppliers who are using e-invoicing.
Our service is designed to give you as much control and ownership over your data as possible. For that, we ask you to play fair and use the service responsibly.
When joining Promis Network Pty Ltd (Promis) via the website, you confirm that all the details that you have provided are true and correct. If you choose to connect an accounting system to Promis, we will access the following data:
When you choose to sync incoming supplier bills with your accounting system, or pay a bill through Promis, we may push the following data into your accounting system (if authorised).
Promis will not access any of your financial reports in your accounting system. Neither our software, nor our team members have access to details about your or your business’ financial position.
In the connection to e-invoicing, we are sending and receiving data through a registered access point (Ozedi Holdings Pty Ltd). They are entitled to perform the Service, including receipt and/or transfer of Peppol Dataset Types (e.g. the e-invoices), on behalf of or for the benefit of you.
You remain fully responsible for the business content of the datasets exchanged, including their compliance with any applicable law in addition to any resulting business commitment;
Promis may offer the ability to receive payments from your clients and automate the payments to your suppliers. We allow you to connect your own merchant services (or set up a new account). When you do that, you enter into a separate contract with the merchant provider and agree to their Terms & Conditions and fees.
The list of possible merchant services will expand, currently it includes:
Additional Data Access
Promis offers a single annual price to Australian users of defined accounting systems (currently Xero, MYOB AccountRight Live and QuickBooks Online). It includes all the sales invoices you send and all the purchase bills you receive via Promis or the Trans-Tasman e-invoicing interoperability framework.
Connections to other accounting systems often require more customisation and will be quoted or referred to a partner depending on the circumstances and invoicing volume. Please check Pricing for details.
All pricing on our website is in Australian dollars (AUD) and includes goods and services tax (GST) where applicable. Prices are subject to change without notice.
If you do not agree with any of our Terms of Service, you may terminate our Service and delete your account. We may still keep some of your details in our database to the extent that they have been shared with your contacts and they choose to keep this data.
If your conduct is not in the spirit of a fair and trustworthy relationship, we have the right to terminate our relationship at 30 days notice. If your conduct or use of the Service endangers Promis, the PEPPOL network or other users, we will remove your access instantly. This could be for anything like fraud, spam, other criminal or illegal acts or omissions.
We want you to enjoy Promis. If we cannot deliver a service to your satisfaction you are entitled to a full refund for up to 30 days after signing up. No additional refunds are available.
Our services are provided in good faith and Promis does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the services provided, and all warranties and representations are hereby excluded to the extent permitted by law.
The contents of the website and other Promis written communications do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
To the extent permitted by law, Promis hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of our services, or any action taken (or refrained from being taken) as a result of using these services.
Promis may change these terms from time to time and so you should check these terms regularly. Your continued use of our Website or Service will be deemed acceptance of the updated or amended Terms.
This Agreement does not transfer from Promis to you any Promis or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Promis. The Promis logo, and all other trademarks, service marks, graphics and logos used in connection with our Services, are trademarks or registered trademarks of Promis or Promis’ licensors. Other trademarks, service marks, graphics and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Promis or third-party trademarks.
We are constantly updating our Services, and that means sometimes we have to change the legal terms under which our Services are offered. If we make changes that are material, we will let you know by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.
This Agreement constitutes the entire agreement between Promis and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Promis, or by the posting by Promis of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the state of Queensland, Australia, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Brisbane, Queensland, Australia. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the National Mediator Accreditation System (NMAS) Standards by a registered arbitrator (accredited by one of the Recognised Mediator Accreditation Bodies (RMABs)). The arbitration shall take place in Brisbane, Queensland, Australia, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Promis may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
(We’ve made the above Terms of Service available under a Creative Commons Sharealike license, which means you’re more than welcome to repurpose it for your own use – we used the wordpress.com version as our basis. Just make sure to replace references to us with ones to you, and if you don’t mind we’d appreciate a link to Promis.co somewhere on your website.)
25 November 2020 Adjustments to reflect PEPPOL requirements referring to Ozedi Holdings Pty Ltd as the registered access point.
19 November 2019 Adjustments to reflect PEPPOL preparation
24 October 2019 Adjustments to reflect new pricing
Your privacy is critically important to us. At Promis Network Pty Ltd (Promis) we have a few fundamental principles:
If you have questions about deleting or correcting your personal data please contact our support team.
Promis operates several websites (including www.promis.co) and Services (including a web service, a public API and mobile apps). It is Promis’ policy to respect your privacy regarding any information we may collect while operating our websites and Services.
Below is our privacy statement which incorporates these goals:
Like most website operators, Promis collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Promis’ purpose in collecting non-personally identifying information is to better understand how Promis’ visitors use its website. From time to time, Promis may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Promis may use third-party services to collect and store this information (e.g. Google Analytics, etc.).
Promis also collects potentially personally-identifying information like Internet Protocol (IP) addresses and device identifications. Promis does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
Certain visitors to Promis’ websites choose to interact with Promis in ways that require Promis to gather personally-identifying information. The amount and type of information that Promis gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at Promis.co to provide an email address. Those who engage in transactions with Promis are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Promis collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Promis.
Promis does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain or all parts of our Service.
Promis may also collect and store information about your contacts. You must ensure that You are authorised to disclose that information to Promis and that, without taking any additional steps, Promis complies with applicable data protection or privacy laws while collecting and storing such information for the purposes described in this Policy.
Promis may collect aggregated statistics about the behavior of visitors to its websites and users of its Service. For instance, Promis may monitor the most active invoice generators on the Promis Network. Promis may display this information publicly or provide it to others. However, Promis does not disclose personally-identifying information other than as described below.
You may authorise Promis to share personal data with your contacts. This may include your contact and banking details, invoices addressed to specific clients (as identified by a verified email, mobile phone number or account numbers) or other information. You can revoke this authorisation at any point and we will stop any future sharing, but cannot retract already shared data.
Promis discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that:
Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Promis’ Service, you consent to the transfer of such information to them.
Promis will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, Promis discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Promis believes in good faith that disclosure is reasonably necessary to protect the property or rights of Promis, third parties or the public at large.
If you are a registered user of a Promis Service or have supplied your email address, Promis may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Promis and our products. We expect to keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Promis takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If You have a complaint about how Promis handles Your personal information, please provide our us with full details of Your complaint and any supporting documentation:
We will endeavour to:
Although most changes are likely to be minor, Promis may change its Privacy Statement from time to time, and in Promis’ sole discretion. Promis encourages visitors to frequently check this page for any changes to its Privacy Statement.
Promis Network Pty Ltd